Join Date: Jul 2019
I have 3 separate orders attempting to go through the process right now with them. One form 4/5, 4/13, and 5/11 all for assorted .22lr, .223, and 9mm. Everything said available when ordered. The first order I tried putting together was supposed to be free hiping, on review of the order I had a hazmat charge. Ended up looking through all the pages to find one item had the small print warning of a potential haz mat. Deleted it and tried again, and the charge was still there. Cleared all history, cached data, and cookies, and tried again from scratch on a new order of everything but that one item and there was no hazmat fee. That was the first order. Still waiting for multiple items from it. Second order went through with free shipping and no surprises... except that all the available items suddenly aren't and keep getting slipped every couple of days to a new shipping data. Same with the 3rd. They have authorizations on my card for the remaining cost of the order, but have only completed charges on stuff that shipped... at least I think. So maybe eventually I will get what I ordered in full. Or, I just don't get some that I had wanted to try the smallest box I could get to see how the various firearms liked/disliked the ammo.
MidwayUSA hasn't had stock lately, but every time I order fro there, I get stuff quick. They do good keeping track of backordered stuff and being up front on shipping times. The one order I placed for a holster and maybe 2 small boxes of 9mm I got lucky to see as available in march took longer to get here than normal, but everything came. Only maybe an extra week to get here. It was right when they posted they were swamped with orders and the stay at homes were first going out so supply chain was getting screwed up.
During this covid timeframe I've had issues with knifecenter (their site wasn't listing my order as even processing until I contacted them after 5 days of nothing... and knowing that two items indicated delayed (usually 5-7) days shipping. Got a response in a few hours, and the next thing I know is the order shows up in the history. And a message indicating their website was under maintenance (same response I got in the email). Maybe I'll see it ship this week.
Also recently, I tried picking up an extra trauma kit to have multiple in my car and range bag. North American Rescue had a sale item over the weekend. Website wouldn't send me to a confirmation page after trying to submit the order and there was a warning screen not so submit an order twice but to contact the help desk. Which I did... They couldn't find any record of the order. Didn't charge the card (so that's good). The help desk said to reorder, so I tried and the whole site was down. When it finally came back up, the sale was over. Probably won't order until I see a sale. I oder from there because I don't trust the fakes that end up on amazon.
Amazon's been a mess lately. Lots of stuff delayed especially with their prioritization of items... but even that is hit or miss. Had some pre-ordered (back in Jan) toy come in the day it was released, but other items that were in stock not show up for a month.
Only order that went off without a hitch was bladehq.
I don't mind waiting if the store is up front about it... bass pro is getting to be on the naughty list though with new delay emails every couple of days and new probably false promises. But at least they aren't cancelling the order, then posting more of the same at higher prices like I've heard on here that some retailers do. Though maybe I should go back and look to see what has really been charged. Nothing looked like a massive price change.
Bass Pro Shops
I am so mad right now. I ordered my husband a new stand for our anniversary on October 1st. It immediately charged my account and the next day it emailed me that the stand was shipped and would be in on the 6th. Long story short, still no stand, missed anniversary, Bass Pro will not cancel the order or issue me a refund until the package is found and delivered and then rejected by me to FedEx. Wth? Worst customer service EVER. The Mgr. pretty much said "it's not his problem if FedEx didn't delivery it properly." I'LL NEVER ORDER OR BUY ANYTHING FROM BASS PRO SHOP EVER again.
I made a purchase online. The site was for the Tacoma, WA store. Website showed item was in stocks and I would receive an email when ready for pickup. I didn't receive an email. Two days after purchase I called customer service and ask, "Where is product." They stated it was not received by the store yet. When they receive it, I will be sent email. They do not have inventory on hand as shown online. I will not shop Bass Pro Shops again. I will find retailers who have stock on hand for pickup same day. Customer service was no help.
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Never buy a boat from these people. Almost a year 2020 brand new boat only used a total of five times. Major issues. Suntracker ridiculous pontoon. Does not answer phones or emails. Either does Basspro shop. Not even trying to help out months later.
I went to Bass Pro to buy a specific item. Three salesmen were behind the counter, all three totally ignore me. I gave up on waiting and left. I drove a few more miles and bought the item elsewhere. I will not go to BP again, they have competition nearby and I will shop there in the future.
I am so not happy with Bass Pro Shops! I go into the store to find everything out of stock and/or back ordered constantly. When I order online on their website items are always out of stock & when you are able to order the items never get to you on time. The items are continuously days late &/or a month late. And here is the kicker. I just ordered two items for Father's Day both stating I will have them by June 18th before Father's Day & now I get an email stating they both won't arrive till after Father's Day. So not fair so we have decided to shop with Tackle Warehouse & Dick's Sporting Goods from now on. We have noticed Bass Pro Shops has gone downhill since they teamed in with Cabela's & lowered their care for making customers happy anymore because there are a lot of customers ditching Bass Pro for this reason.
I have bought from BASSPRO since it opened in 1972. Over the years, they really expanded their clothing line and had some quality products at reasonable prices. Over the last couple years, the quality of their clothing has declined, and they drug down Cabela's quality after the merger as well. On the equipment side I would tend to rate them higher except they often are backordered or out of stock. May be related to economic recovery we are in.
The best place to go. It's got everything! I love wandering through this store and seeing new things every time. At first I thought it was a fishing store. I had to be forced to go into it the first time. But after I went in I was amazed at the items they carried. Now I'm the one asking to go to Bass Pro!
Since they took over Cabela's there is less selection in the fishing department, imagine that! I am missing the Cabela's brand warranty and find the new rewards plan to be worthless. All in all, a loss of a great sporting goods store.
I like the Bass Pro Shops b/c I can find great quality outdoor items. The prices are reasonable. I found some stuff in clearance that I could not passed it up. I like I can find what I need for Christmas gifts. Great choices, fun store and great customer service.
I was a first time buyer with Bass Pro Shops. I ordered a rod and reel combo. I received an email that the order was cancelled and then a few minutes later received another email saying the order was shipped. When I received my order, the packaging was opened and only the rod was inside. I contacted Bass Pro and they told me only the rod had been shipped because the reel had been cancelled, yet they charged me the combo price! My opinion is that they are not checking with the buyer on decisions regarding their order and that how can they legally charge a combo price when they cancelled the reel portion of the combo?
Very bad customer service and a very bad buying experience.
- Ryobi reciprocating saw
- College blankets personalized
- Johnstown car rentals
- God pharaohs gift
- Amd zero rpm
Worst customer service ever!
We live in Springfield, so we actually stop here a lot for different reasons. If you are visiting from out-of-town allow for a couple of hours at least to see everything, maybe more if you also visit the new NRA museum. It has some very nice antique pieces and the stories behind them.
They have a large gun sales area including scopes, and a lot of hunting related items (duh!) for every type of hunter (deer, duck, turkey, etc.) Ammunition has been hit and miss lately, but that's everywhere.
There are departments for anything outdoors related. Camping, kayaking, boating, golfing, etc., and the equipment and clothes to go along with the activity.
I've been to several other Bass Pro Shops around the country, and none of them match the size and quantity of items, but this is the original and the headquarters for the company. This one has some nice displays, some of the newer shops have better displays but to me it is like they are trying to compensate for their lack of inventory. But again, I am used to the headquarters.
The only thing this location is missing is an Uncle Buck's restaurant. You have to go to Branson to get the White River Fish House (the menu is almost exactly the same). They have a Hemmingways, but it's only fair and quite expensive.
How long does Bass Pro take to process orders?
Click to see full answer.
Herein, how long does Bass Pro take to ship?
Delivery TimeWithin 5-10 business days (please allow up to 30 days for delivery to our Alaska store) we'll send you an email to let you know that your order is ready for pickup, along with what to bring with you and other instructions. Expedited shipping is not available on ship to store orders.
Subsequently, question is, does Bass Pro still do 6 pay? Here's how it works: Upon placing and the approval of your order for our Stretch Your Payments Plan, we will charge only one-sixth (1/6) of the total order amount to your VISA®, MASTERCARD®, or DISCOVER® card.
Keeping this in consideration, how do I track my Bass Pro order?
You can review the status of any order you have placed at Bass Pro Shops simply by clicking the My account link at the top of every page. From there, you will be able to view or modify any order that has yet to enter the shipping process.
Does Bass Pro take Sezzle?
Are there any fees for using the Sezzle at Bass Pro? The Stretch Your Payments Plan Virtual Card is completely free-to-use with at Bass Pro!
Order in process bass pro
Wanted to buy a Raymarine Fishfinder…
Wanted to buy a Raymarine Fishfinder online that was on sale. Put it in the cart, paid by CC, selected 1 day delivery, reviewed the order and then I get a message that there are no units in stock. WTH. They have in the ad, free home shipping. Why are they advertising a sale on an item they don't have and then after you pay for it get a message none in stock. I WILL NEVER BUY ANYTHING AGAIN ONLINE FROM BASS PRO, CABELAS Or any of their AFFILIATES.
Bought a new pair of Lacrosse rubber…
Bought a new pair of Lacrosse rubber boots on sale. Price was great and shipping was fast. However, they came in the original boot box with ONLY the shipping label on one side of the box to seal it!! Anyone could have easily lifted the other of the lid and stolen the boots. Very disappointed in the lazy and irresponsible packaging.
Bought a new tritoon for the warranty …
Bought a new tritoon for the warranty the salesman kept bragging up all ok until I needed warranty work done two years later underpinning pans fell off said it was rivet corrosion so no warranty this boat gets cleaned with dawn evertime it comes in as to there instructions lights went out same thing powder coating came off Capt seat same thing there warranty is a joke it only gets worse but don't have the time very disappointed
Price match “guarantee”
I called Cabelas/Basspro to ask for a price match (as I had done in the past as well as in store) and was given an excuse as to why they couldn’t match the price. The item was for a qualifying product from a qualifying website and fit the parameters according to their price match “guarantee.” The excuse was that they had the product but not many in stock. How does that affect the ability to match a price? If it’s available online and I can add it to my shipping cart, why would that even matter? Then the customer service rep offered me a counter offer in the form of, “the best we can do is $X.” I wasn’t aware that their price match guarantee meant haggling. My family and I have been lifelong customer at Bass Pro Shops and it’s unfortunate that this relationship has to end due to horrible customer service and an inability to commit to their own standards of practice. As a business your number one product isn’t what you sell, but who sells it. Customer service is your primary product and the goods are secondary. It seems as if the only company that practices this is Amazon and look how far it has taken them. Service has always mattered and always will. Take note Bass Pro, a business cannot survive without customers.
They confirmed my order for wading shoes, 48 hours later they confirm that they can’t deliver them and tell me if I don’t want the waders that was part of the order either, I can return them. So on my time I can take them to the post office, to help them out evidently,
and return them.
I’ll dump them in the Harrisburg parking lot
I am impressed!
I purchased a pair of shorts online and they did not fit. I called Customer Service and spoke to a "whimsical" person named Patty. I explained that I wanted to exchange them for another pair, and asked how to return the shorts that do not fit. She was able to apply the amount I paid for the original shorts to the new pair I selected, which left a remaining balance of $5. After paying the total, she informed me that instead of returning the shorts that I have, to find a shelter or a firehall that can use them to help a family in need. I have never heard a company offer this before. Bass Pro Shops demonstrates how much they care for the communities they serve. I am a huge fan of any company that gives back to their community. Bass Pro Shops I give you 5+ Stars!! Thank you, Patty & Bass Pro Shops, for making my day!
I'd give a negative 5 if I could
I'd give a negative 5 if I could. We went to Bass pro shop and ordered a bass buggy 16xl with upgraded motor pontoon boat. We were told it would be 4-8 weeks, now today we get an email saying they aren't going to start producing the pontoon until june 1st, which is 12 week later and then it will take probably another 8 weeks. Horrible. they won't do anything to compensate us. they just suck!
This should be negative stars....
This should be negative stars....
Long story short. tried to buy a pontoon boat through bass pro and have been put off since November and just now told that they don't know when new boats are coming in. are you kidding me. so don't go to bass pro to buy a boat or get one serviced. the service dept is a cluster f..... they have no idea what they are doing. where your stuff is at. and often don't even fix the.problems. do not recommend bass pro for boats. have not had a bad experience with tackle and rest of store. oh, other than their club points program. it's. joke.
Shipping tracker is a joke
Shipping tracker is a joke. I ordered on their website with 2 day delivery, had my tracking number for all the packages get delayed 2 days with no reason. The tracking website doesn't offer any details on the package except the initial package ready for shipping. I assume it will be longer. I will never order from them again. I wonder when they will shutter their doors.
Bass Pro offered a 55% discount on a…
Bass Pro offered a 55% discount on a FishFinder for Spring Season Sale. I jumped on it. They pushed me into getting another 20 dollars off of it with a Capital One VISA Bass Pro Credit Card. I didn’t even intend to defer my payment on a card. My transaction went through and I was so happy I got this FishFinder at a great price. A day or two later they said a flag was on this card I accepted saying it might be fraud. I chkd my account status and it said the order was cancelled. They won’t honor my original order to pay in full. Unreal now I sit with nothing because of their promotions. I will never buy anything from Bass Pro ever or Cabelas
Bass pro needs to focus on Bass pro…
Bass pro needs to focus on Bass pro first before buying up competitors. I ordered rod on rewards card and somehow got charged twice. Called about it and was told they couldn’t help me until pending became paid. All well and good except takes forever to even process order much less get it shipped.
This not first run in with this exact problem. I should have learned first time. BEWARE of ordering from them you might get your order in a month.
Man I’m gonna let old bass pro shop…
Man I’m gonna let old bass pro shop have it tomorrow
Cost me $2023.00 to have that bike fix thro them n what they forgot to tighten the hose clamps up on everything unbelievable I highly don’t not recommend them to do any work on Atv’s r boats they suck and they gonna give a new air box cuz I broke a clip going behind them fixing there stuff that I paid for cuz they did not and if they refuse I will be contacting a lawyer I also don’t recommend anyone to buy any boats r atvs r side by side cuz there junk I can guarantee if anyone dose buy something like that from BASS PRO SHOP it will brake down and coast a few grand and gonna take them 6 to 8 mouths to fix and not be fully fix I just hope they didn’t forget anything else that was internal ￼so with that being said now I’m gonna go and leave a rant on there website and I’ll be contacting them tomorrow for sure on a new air box that they will be providing at no charge ￼￼￼
Bass Pro Clothing Store
I don't know how any of the three Bass Pro and Cabela's stores I have visited will stay in business. The shelves are bare in their stores. Plenty of hats and t-shirts but no fishing or hunting gear. I don't know about anyone else but I don't go to BPS or Cabela's for clothing. I won't be wasting my time with them anymore. It has been this way for some time. Perhaps they are changing their retail persona to a clothing store nowadays.
I’d give zero stars if I could
I’d give zero stars if I could. I ordered items on Tuesday of last week for delivery on Thursday 2 days after the order was placed. Called Thursday and spoke to a lady that apologized and said it would ship out on Friday. Friday came no tracking so I called again and the man I spoke to said it missed the truck and will ship first thing Saturday. Today comes. Still no tracking. So I call back and a lady says it still hasn’t shipped when I asked to cancel the order she said she can’t. So I ask for a supervisor and Kim from springfield Missouri gets on the phone and tells me all the previous information I received were lies that they don’t ship on weekends so it’ll ship MAYBE Monday or Tuesday. That the warehouse where it’s coming from is short staffed and have new hires that arent trained enough and that’s causing the delays. Not my issue. I tell her to cancel the order since it hasn’t shipped she told me she couldn’t cancel because it’s just sitting in their warehouse now. I work online retail. I know of a shipper hasn’t picked up a package it can be pulled and cancelled. She was just too lazy to cancel the order. Terrible customer service!
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Bass Pro Shops
I ordered a Bass Pro Shops Eclipse Refuge 12 x 10 Screen House from their website. It was showing in stock. I received an eMail saying the order was being processed. On checking my account the next day I found out the order had been cancelled. No eMail had been sent to explain why. When I called customer service I was told it was due to the item being out of stock and they did not know when it would be back in stock (even though it is their branded product). When I asked why I had not been told, I was told an eMail should have been sent out explaining why the order had been cancelled. When I informed the Customer Service agent that I had not received one, I got no reply. Not happy, firstly with a faulty website that sells out of stock items and then with their customer service.
I ordered 4 lbs of powder and 1k primers. All were "in stock". Nope! First only the primers shipped. The charge included $20 shipping that was supposed to be the shipping for the whole order. The 4lbs of powder were "delayed". So after 22 days I sent an email to cancel the order.... In May. Thought nothing of it, the order will automatically cancel in 60 days anyways. The entire time there is a pending transaction on my card.
60 days come around and they cancel 3 of the 4lbs of powder.... And charge me another $15 in shipping. The new grand total is now $35 in shipping. This was the last straw. I called my bank and disputed the charge. Even with keeping the 1lb of that was shipped I'm only netting $20 in value because of the first shipping charge. But it pales in comparison to the deep breach of consumer trust. I revoked all future purchase authorizations with Bass Pro to protect myself further. These guys will charge you for their mistakes. Don't give them an inch, and avoid business with them if at all possible.
Recently I decided to purchase firearms for our home. I have never owned a firearm and have limited knowledge to purchasing a firearm. I decided to purchase at Bass Pro due to its reputation and size. I purchased, online, a handgun and shotgun. I received an email when these firearms were delivered to the store. I attempted, several times, to contact the store by phone before going to store. This to check out the process. Each time I called, the phone rang, then went to busy. Very frustrating.
On Monday, July 20, I decided to go to the store, arriving late morning. I had no idea where to go. I approached a female sales person in front of a line. After I told her I was there to pick my online order, she directed me to go upstairs, make a hard RIGHT and go to the desk. I did this, and the person behind the desk told me I was at wrong area after I described what I was there for. Another employee overheard and told me they were out of bands for the day. Not knowing what he was talking about he explained. He was kind enough to give me a band for Tuesday. I left at that point counting my blessings.
Arriving on Tuesday, I still did not know how the process worked, so I went to the back of the line. Noticing no one had a band, I took the chance, left my place in line and went to the front where an employee told me to go upstairs. Make a hard right. I went to a line where 3 folks were ahead of me. When all 3 were done, I stood there for another 15m or so when an employee asked what I doing there. I told him I wanted to pick up my online order. After a bit of discussion he told me I was on the wrong line. That I would be standing there all day if I did. Nice. He informed me I needed to go to other side of store and wait there. He walked me there only to find that 7 people were ahead of me. (mind you I was at that other area for 40 minutes).
I finally made it to the counter almost 1 ½ hours later. The salesperson brought out my firearms. Went over them with me. Then asked for ID. Showed him my CA Driver License, my auto registration. He then asked for 3rd. Told him I didn't have a third and why was it needed. He told me that the CA Driver License had “Federal Limitation” on top, meaning I got it through the mail. Well it does not meet the guidelines. Never heard of this before. Your instructions say a 'government' ID. So, I was told that I needed to bring a Passport or Birth Certificate. At that point, learning a bit more about the process, I asked if I could by-pass the initial line. “No” he told me. As a matter of fact, if they use up the day's allotment of bands I would be out of luck. So it's a crap-shoot.
My round trip is 95 miles, and not being assured of a place in line I find totally unacceptable. Got to be a better system. Also, and this is most important, there is no signage directing folks. Two folks I talked to while waiting had the same experience. For a store priding itself on Customer Service there is a definite lack of this. And the fact that phone goes to 'busy' is also unacceptable. I walked around the store and noticed a few employees not doing much. How about manning the phones!?
So, the outcome is 7 hours on the road/at store and 200 miles on the odometer. I called a friend about the experience and he told me he knew of a very reputable gun shop, he will introduce me to the owner and says the entire process will be 2 hours. Needless to say I canceled my order and will never shop at Bass-Amateur (sorry couldn't help it). As I said, I have never owned a firearm, but we're living in strange times. Your store made what should have been an enjoyable experience into a horror. The one upside – a terrific looking store. A regular Disneyland. I will be back. I can check out merchandise there and buy elsewhere.
FALSE ADVERTISING, and RIP-OFF SCHEME. I ordered 5 boxes of 1000 primers each of small pistol primers which were displayed as IN STOCK. I put in my virtual shopping cart, paid and got an order confirmation. 20 minutes later I get an e-mail telling my purchase was reduced to a mere 700 primers or 14% of what I ordered- HOWEVER the handling fee AND the shipping fee is the same regardless if there are 5000 or 700 primers. Basically I was charged almost 300% more per primer over what I wanted to pay. ABSOLUTELY NOBODY WIIL ANSWER THE PHONE REGARDLESS HOW LONG YOU WAIT. I called at least 5 times and waited on hold over an hour each time and NEVER talked to anyone. Finally I called my bank and contested the sale. I will never ever purchase from this store ever again.
Only store opened during covid. The sales rep said if I open a card get 6 months 0% interest. I open a card every two decades but thought during this time I’d have to get supplies so went ahead opened charge account. Later after getting first invoice noticed they were not giving promotion they said that the sales lady wasn’t forthcoming on the promotion... How is this my fault!?!?
I recently went on to the website for Bass Pro in Tsawwassen, BC Canada and purchased some items. I received a confirmation back indicating prices including tax and shipping. At no location on the confirmation email was it indicated that the funds were to be charged in US Funds. I called the number for Bass Pro and the supervisor told that since the company was based in the US, the payment would be in US Funds and at the very bottom of the website it did say all funds to be US prices and there is nothing that they could do. I have purchased many items online in the past and it is normal for the prices to be indicated by USD or CAD. Since I assumed that since I was using the Canadian Store's website, I expected the funds to be Canadian... my mistake and I consider this to be bad business practices on behalf of Bass Pro.
I know many of you are Bass Pro Shop fans. I used to be but I’ll never trade with them again. I ordered a firearm from them and received an email advising it was ready to pick up. The five day waiting period had expired and all I had to do was complete the background paperwork. So, I drove the 50 miles to the store to ensure that process. The clerk in the firearms section assured me that time was still left on the waiting period. I argued to no avail. He told me that he wished that they would stop sending those stupid emails. I left frustrated and decided to be a good citizen and wait. Eleven days later, I receive another email alleging, once again that the firearm was ready and even gave me a deadline of a few days. I returned to the store and the clerk refused to look at the paperwork and told me I still had to wait. I gave up and demanded a refund on the firearm.
The manager sent an email to me apologizing for his inept employee and offered to make amends with a gift card. He said he was not aware of why the clerk lied about the wait period being longer. He then said that all he could do was sell the firearm to me again, which would require another five day waiting period and his only cure was a lousy gift card. Bass Pro Shop can kiss this. Thanks for listening. They should be firing inept employees instead of running off customers!!!
We purchased ammunition. Bass Pro promised to ship it to us. Twenty days later an email says they canceled my order! I cannot find this ammunition anywhere now but at the time I ordered it there were many other sites that had it in stock.
I tried to order a firearm online but their website is not letting me order. I tried calling but that was a mistake. I don’t care about Covid. They need to close down then! They clearly don’t want real money!
Bass Pro was able to contact Bluegreen for me and resolve this issue.
I wish that I never would have walked into a Bass Pro Shop. I went to Bass Pro Shops one day last year where there was a kiosk for Bluegreen Vacations that was advertising that you could "win" a "free" vacation if you signed up, I put my card in and received a phone call a few weeks later from a representative at Bluegreen. First of all the vacation they were offering wasn't even free but just a discounted price. The catch of the vacation was that you had to show up to a 2 hour "presentation" they called it. This presentation was actually a sales pitch that we were lured to that went much longer than 2 hours. Bluegreen's salespeople used high pressure and fraudulent sales tactics (pretty much everything about their product that they told us was a lie) to sell us a timeshare in their company.
After finding out that we were scammed by Bluegreen we knew we needed to get out of our contract with them ASAP. Mind you, Bass Pro Shops had just SUED Bluegreen for over 40 MILLION DOLLARS for this exact reason (but for some reason to this day still partners with them)! You would think that they would use some of those millions to help their customers who were the most negatively affected by their endorsement of this fraudulent company but apparently not.
I contacted Bass Pro Shops by email to express my concerns and see if they had any program put in place to help alleviate some of their customer's attorney fees to get out of their contract with Bluegreen. I got no response back. I then called Bass Pro's corporate office to inquire about this and was met with the most rude woman I have ever encountered, she basically told me to go screw myself and that Bass Pro would in no way help me get out of my contract with the FRAUDULENT company that they sent me to. This makes Bass Pro shops just as bad if not worse than Bluegreen and I now plan to sue Bass Pro Shops for MUUUCH MORE than it would have been for them to just offer some minimal assistance with my legal fees for the nightmare known as Bluegreen that they brought into my life!
I am signed up with Bass Pro to receive promotions and advertising and it seems that every time I receive these in the mail the items on sale particularly the more desired items the day of the sale are always unavailable. Not just local but nationwide. I personally think it's a way of getting us in the door. I'm certain I'm not the only one that encounters this. It's just frustrating. To make matters worse the customer service is terrible when you call to inquire of the supposable sales. Typical big box store experience.
I live in Canada and I don’t have a Bass Pro or Cabela's near me so I went online and I set my store to the nearest location, (6 hours away) and picked out what I needed, simple fishing rod and line, came to 313$. After receiving the confirmation email minutes later, I see the total 313$, perfect! Wait, no. there’s an additional 16$ shipping charge next to my “free shipping.” Now I go check my credit card statement And here shows 431$??? Of course I go back look at the confirmation email to see what went wrong, nothing. No information explains the difference between what I had ordered and what I have been charged, besides my credit card explaining foreign currency.
Now this is all taking place less than 1 hour from when I ordered to when I notice the mistake. So here I go I jump on the phone and write bass pro an email as well, immediately, just as I was advised to by their confirmation email. I spend a good 15 minutes on the phone to be told there’s nothing they can do. They will not cancel the order or change anything resulting in fixing the issue, they only give me two options, wait until I receive the items and PAY to send them back across the border OR DRIVE 6 HOURS TO THE NEAREST LOCATION! There’s no way this is legal, I recommend never buying anything from them. Another thing I spent over an hour on their overpriced website searching through things that aren’t even available roughly 70% of what I looked at wasn’t there.
I placed an order online for the first time with Bass Pro Shops. I normally go into the store. However, this time I decided to just order online. I used a gift card that we were saving for just the perfect thing. Our kids birthday party is just the perfect thing! It said, "Thank you for your order." I closed out of it. Threw away the empty gift card. Never got an email. Talked to Bass Pro Shop phone help. They stated that, "Ya, we must have had a glitch in our system." She said it has been happening a lot lately. That is a bummer. And I lost my $50 dollar gift card, there is no way they can help me. They seriously recommended that I go dumpster diving... I am not amused.
For whatever I am looking for outdoor gear this is the store to go to and the quality is great. Now prices are not always great but I know the product will last. I love shopping for my camping and grilling here besides fishing, really everything – hunting too. They show the tents, cots and sleeping bags set up so you can see which one will fit you and your family.
I placed an order online of all in stock items. I get email saying 1 item shipped. Another email saying my items will ship in a week or two. Another email saying the rest of my order will ship in 60 days or they will refund. Ok things happen. Just cancel my order. Cannot chat with them because they arent available. Can't email them 'cause their email is not working so last option is to call them and no matter what number you call it say, "To check a balance of a gift card press 1 otherwise hang up now." Lol wtf is wrong with companies nowadays.
Bass Pro Shop stopped being a true sporting goods store and fashioned itself an "event" venue for shopping, people watching and being seen. Yeah, it has ponds big enough to support a school of bass or bream or catfish, but only one brand (store brand) of clothing. It was once a great place to wander and explore and find neat and unique things unavailable elsewhere... Now it is just an amusement park, I mean store.
I really like Bass Pro Shops! Besides being a cool place to walk around (with aquariums, stuffed animals, gun &/or arrow ranges, etc), they have great merchandise! From mens & woman's clothing and guns, ammo etc to camping gear to boats & fishing gear they really have most anything you might be able to use outdoors. Maybe they don't have the latest & greatest gym equipment, basketball, baseball (or mitt) or football gear, but what they do have is well priced and good quality. Highly recommend!
I placed an order on March 27th 2020 for a product that said was in stock and available for online or in store. I opted for delivery as the pandemic was just closing down most everything and the store is on the other side of town. They stated it would take an extra week to ship due to the circumstances which I didn't mind and agreed to. Two weeks later I received an email stating that the item I had ordered was now out of stock and they would ship as soon as available, ok, again I wasn't in a huge rush. Since then every 5 days I would get a new email extending the shipping time another week as well as releasing and reapplying the charge to my card. I finally called the beginning of May and after waiting on hold for almost an hour I was told my order was at the front of the line and more stock would be arriving at their warehouse May 22, 2020. Ok fine, a few more weeks, but ok.
Today is June 3, 2020 and I check my order status to see I am extended out until June 25, 2020. So I call in again.... This time I am told there is no information on when they are getting their next shipment into the warehouse and that timeline probably would push me into July at the earliest. What kind of business are they running? I placed an order for a similar product from another online vendor on Sunday May 31, 2020 that is already en route to my house due by June 5, 2020. This is unacceptable on Bass Pro Shops in my book so I canceled the order. Now the trouble is I purchased two $100 gift cards for BassPro to support a local youth sports team that I am stuck with. Yes I can use them, but after this experience I really don't want to!
Bass Pro Shops are wonderful to go to with your family if you enjoy outdoor activities such as fishing and hiking. The store I went to had a huge fish tank with fish for the kids to watch while parents can shop in peace. Their store has awesome quality supplies but it is rather very pricey. Unfortunately, I could not afford my gear from Bass Pro Shops and had to resort to a retail store with very poor quality. If you are willing to pay the price though, I would highly recommend Bass Pro Shops for their fishing gear! I hope to one day I can continue to shop at bass Bro Shops.
Hi everyone, I'm on this site to tell my experience w/ Mako/Bass Pro Shop (Foxboro, Mass.). It was back in 2016. Bass Pro shop (Bps) had a 2013 18' center console boat that was STILL sitting on the floor. I asked the salesperson if I could put a hold on the boat ($200.00) while I go home and discuss it with my wife. Two weeks later we were there to (so I thought) negotiate the price which was $32,000 (on sale). It was a 2013 18' center console with a 150 hp mercury, t-top, coaming pads, swim ladder, hull paint (black). It was pretty much loaded, the only thing I recall is that it didn't come with the aft folding seats. They were in the process of bringing out the 2017 models onto the floor. So my wife and I walked into the "boat manager's office" and was quickly congratulated on purchasing the boat.
I informed him that I hadn't purchased the boat and only put $200.00 down to hold it until I decided. He insisted that I had purchased the boat, that is until I showed him my receipt/copy of putting a hold on it. That's when his tone changed. The manager was a young fellow, I'm guessing mid to late twenties, kind of arrogant, kind of full of himself. I stated that I wasn't going to pay asking price seeing how it was 4 yrs old and on the floor for so long (and it showed). He stated that BPS has the "no haggle price" WHICH IS SUCH A SCAM!!!!
(If anyone believes that a dealership really, really cares about you SAVING MONEY and THEM NOT MAKING the BIGGEST PROFIT POSSIBLE, PLEASE do EVERYONE a favor and remove yourself from existence). I reminded him it was a 2013, and how it's been manhandled WITHOUT it even seeing the water. Decals were peeling, the swim ladder was broken and a repaired poorly, there was a slight tear on the coaming pad, there were black scuff marks on the floor and a bolt missing from one of the hinges. He said that all that would be repaired/replaced and I replied with "why isn't already?" He held firm with that "no haggle BS" and had the balls to tell me that he personally would rather not haggle over a price. I told him that any big ticket item, a house, a car and yes even a boat you should haggle and not pay full price.
I asked him why then is there a sale price? I also reminded him that this is the United States of America and haggling is as American as apple pie. He also stated that no other boat dealer will haggle. Well, that's when I knew this conversation was over. Like my wife stated, buying a boat should be an exciting moment and this was definitely not the case. I followed that boat and it sat for another 5 months before it was removed from the listings. If you do your research, the mako 184 C.C. has not changed in design in years, and I mean years. To be asking such a price was downright ludicrous. That has left a bad taste in my mouth with BPS. I try not to shop there if I can.
I LOVE Bass Pro, better then the mall. They have everything there and it's even just a really nice atmosphere to walk in there. I have bought canoes, kayaks, camping equipment clothes, just everything there. I wish one was closer to me but that could be dangerous as well. I have never walked out of there with less than 2 big bags of everything!!! Love my Bass Pro!!!
Bass Pro is always a great place to go for my sporting goods needs. The selection is always good although I do believe that the prices are a bit high. I will also say the way they decorate the store, especially with the large fish tank, keeps me coming back.
Always a great experience when we enter this store. My whole family always finds what they are looking for, and then some! The quality is above expectation, as well is the customer service. We will always return in the future because of our past experiences!
Products available have expanded now that they have merged with Cabela's and going to their stores is a good family experience. Whether you're a hunter, boater, fisherman or just an outdoor person there is lots to offer as well as see and in some cases experience what is available.
Horrible experience. From the manager on duty to the employee at the counter I could not believe how poor the service is. 2 hours to get out for what should have been 15 min. The employees do not care how they treat customers and the managers do not encourage feedback as she just dismissed how the employees are treating customers. I was ahead of 2 customers yet the employee went Ahead with assisting them instead of helping me. Product knowledge was very poor and they do not know how to check their stock. Communication between employees and handoff is non existent. Product not ringing up with the correct SKU and prices. Not sure how they stay in business with such poor service and attitude.
This store has something for everyone. And not just outdoors enthusiasts. There are boats, things for hunting or camping, and plenty of things for people who like to eat or cook. They have a ton of different varieties of hot sauces, bbq sauces, and more. Easy to get spend a very long time here just looking around.
The service was Very good and the product is excellent quality???. However prices were on the high side. Needs more discounts during this time of cov19 period. A lot fishing gear was out of my price rangers???? The guns???? and ammunition were much???? in pricing. And clothing was also a little pricey.
I have had very good luck finding equipment I need and if not, am able to order it. Equipment I have bought there (fishing) has usually been very good quality. I also like that, you can use a Cabelas gift card there as well. They no longer require you to call and convert the gift card before using it at their store.
The stores delivers on its promises and anytime I have had a conflict I was the beneficiary. They are a good organization and well run. I would recommend them for all outdoor products and service.
Bass Pro offers many different sporting good items for sale, for both male and female patrons. I'm a fisherman so I spend my time searching for new fishing equipment, poles, reels lures and different baits. I also update my boats equipment by waiting for year end sales. They also carry many different lines of clothing.
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Getting to Know Your Best Friend on the Water
The dealership called and the boat of your dreams will arrive soon for you to pick up. This exciting news has you giddy and already making plans to rush to the dealership, hook up the boat and go to the lake for a maiden voyage.
Not so fast! There is more to picking up a new boat than shaking hands with the salesperson and bidding farewell to the dealership. At least that’s the case when you take ownership of a boat at a Bass Pro Shops/Cabela’s Boating Center. Before you leave there are two very important steps we take as part of the delivery process. We like to think of those steps as part of your welcoming into the boating lifestyle that began during the sales experience.
Before you take the keys to the boat, we conduct a final inspection. You might ask, “Why that wasn’t done at the factory?”
It was. Your boat was thoroughly inspected throughout every step of the build process that uses best practices followed by global leaders in other industries. Quality control is very important to White River Marine Group, which has a rich history of boat building in America’s heartland since the 1970s.
Even so, we want to make one final pass at the dealership to make sure everything is in tip-top shape from stem to stern. Some of that happens before you arrive. There are other steps we perform in your presence, though.
Boats these days come with a lot of bells and whistles. We want you to know how everything works to make your boating experience more enjoyable. That goes beyond how to start the engine, turn on the stereo and let the good times roll.
Getting to know your boat is like being introduced to your new best friend. Silly as that may sound, our delivery process can be an enjoyable way to kick off your boating life. Here is more about what you can expect.
We don’t rush through the process, so leave plenty of time to go through everything with your sales consultant. Unlike some products you buy, there is no “quick start” guide that comes in the owner’s manual of our boats.
Our boat delivery checklist is 11 points in all, and there are multiple items to go through in each category. For example, at the Fuel Tank Fill step, you will be taken through the recommended octane rating and fuel additives, how to prevent overfilling the tank and what is not covered by the warranty.
That might seem like overkill for just discussing a gas cap! What you will learn, though, is that many parts of boat systems are designed to function together. That’s why our delivery procedure is more than just checking off a list of stationary items. You will be shown how to operate the tilt and trim, remove the cowling, adjust the seats and more. Demonstrating how the features work, not just what they are, is our preferred style.
We have our list, and you should bring your own questions as well. We can provide advice on everything from cleaning products to aftermarket accessories that you might want to add to the boat later on. The good news is Bass Pro Shops/Cabela’s Boating Center is your one-stop-shop for everything related to boating and that includes gearing up for your adventures.
When the moment comes to take the keys, you will have peace of mind knowing that nothing was left out of the process, including checking off a very important item on the list. The first checkbox at POINT 10: Preparation/Explanation of Launch is this item. Written in all capital letters it says “CHECK FOR DRAIN PLUG.” All you need to do is plug it in and enjoy your perfect day on the water with the boat of your dreams.