Frequently Asked Questions - Individuals
WEEKLY BENEFIT AMOUNT: The amount is determined by state law and based on the gross wages paid to you in your base period. In Hawaii, your weekly benefit amount is equal to 1/21 of the highest quarter wages in your base period, with a maximum limit of $648 for claims filed in 2020. The total amount of benefits payable during the benefit year is 26 times your weekly benefit amount.
BASE PERIOD: Every state uses a base period to determine what quarters will be used to establish your claim. In Hawaii, the standard base period is the first 4 of the last 5 completed calendar quarters. If you do not qualify using the standard base period, an alternate base period (the last 4 completed calendar quarters) may be used. Use the online Benefit Estimator at uiclaims.hawaii.gov to calculate your weekly benefit amount.
PENSION DEDUCTIONS: Retirement income from both private and government employment, including military retirement pensions, and disability or non-disability pensions, must be reported to the claims office. These sources of income may be deductible from your weekly benefit amount and a determination will be made by your local claims office.
OTHER INCOME: Earnings over $150 from a part-time job are also deductible. Report all income from all sources and the local claims office will make the determination.
UNEMPLOYMENT INSURANCE BENEFITS ARE TAXABLE INCOME. You can elect to have federal or state income taxes deducted from your unemployment checks. At the end of the calendar year, Form 1099G is mailed to you for your records and the amount you received is reported to the Internal Revenue Service and the State Tax Office.
IF THE REASON FOR YOUR UNEMPLOYMENT WAS OTHER THAN COVID-19, a decision will be made on your separation to determine if benefits are allowed or denied. Decisions are also made on your refusals of work, your availability for work, and other issues which affect your eligibility for benefits.
For more information, forms, and addresses for local claims offices, visit our website at:
http://labor.hawaii.gov/ui. Call or email your local unemployment claims office if you have any questions. Do not rely on advice from friends or relatives or you may run into problems on your claim.
COVID-19 Unemployment Insurance
This guide is designed to provide information and resources to commonly asked questions about unemployment insurance in Hawai‘i as a result of the COVID-19 / Coronavirus pandemic.
Disclaimer: The information provided should not be construed as legal advice or legal assistance.
Frequently Asked Questions
I lost my job due to COVID-19. Can I collect unemployment benefits/insurance?
How do I claim unemployment insurance?
How do I check the status of my unemployment insurance claim?
My unemployment insurance does not include all the days I was out of work. What can I do?
This email address is for those who would like to have their claim backdated. The backdate will be for their first week of less than full employment due to COVID-19. Individuals are to submit their full name, last four digits of their Social Security Number, telephone number (including area code), and the week that they would like their claim backdated to.
I didn’t qualify for/was denied unemployment insurance. What can I do?
This email address is for those who have received an email, letter, or other message (screenshot) that says they are disqualified from Unemployment Insurance. Individuals are to submit their full name, last four digits of their Social Security Number, telephone number (including area code), and a screenshot of their disqualification.
I need help with reading and/or understanding unemployment insurance information. Can I get help?
This email address is for those who would like to request language assistance from Unemployment Insurance. Individuals are to submit their full name, telephone number (including area code), and the language that they would like to receive interpretation services for. The interpretation services would be provided free of charge and via telephone.
Are there other services and information available?
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Jobs & Unemployment
Pandemic Unemployment Assistance
Visit Pandemic Unemployment Assistance to apply for unemployment, check application status and get COVID-19 status updates.Go to Page
State of Hawaiʻi Careers
Browse and apply for job openings with the State of Hawai‘i, Executive branch, excluding the Department of Education.Go to Page
USA JOBS connects job seekers with federal employment opportunities across the United States and around the world.Go to Page
Workforce Development Division
Assists job seekers, workers and industries in providing free referral and placement services that link qualified job seekers with employers.Go to Page
Hawaiʻi Job Corps Center
Job Corps is a no-cost education and career technical training program administered by the U.S. Department of Labor that helps young people ages 16 to 24 improve the quality of their lives through career technical and academic training.Go to Page
View various credit and non-credit programs for those interested in personal or professional enrichmentGo to Page
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