Unblock zoho mail

Unblock zoho mail DEFAULT

Troubleshooting Emails 

The section aims to help the admins locate and troubleshoot the common issues and to check the administrative logs for the organization. 

Audit Logs

Many enterprises have multiple administrators and hence to track any action of the admin or for recording purposes, the actions are recorded under logs. Hence any action like creating a user, deleting a user, creating email aliases, groups etc are recorded in the logs and the logs can be just retrieved whenever required. The administrator can search by action, admin user, date or by the entity on which the action was performed. 

Steps to locate Audit Logs: 

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Audit Logs
  3. You can search by the category, entity, admin user or by date to get the logs. 

Exporting Audit Logs:

You can export these audit logs as a password protected .zip file. 

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Audit Logs
  3. Click the Export Logs option.
  4. You can choose to password protect the file by selecting the Encrypt with Password option.
  5. Enter the password and click Export File.
  6. The Audit Logs will be downloaded as a .zip file.

Blocked Accounts

The administrator can view the list of accounts that get blocked due to any restrictions in this section. The administrator can unblock the blocked accounts or even block an account based on his requirements.

Steps to unblock accounts:

  1. Login to the Zoho Mail Control Panel using the organization Admin credentials.
  2. Go to the Troubleshoot section, and select Blocked accounts.
  3. The list of accounts blocked will be listed there along with the reason. 
  4. Select the accounts to be unblocked and select 'Unblock'. 

Note:

If a particular user's account is blocked due to suspicious activity, you will have to change the password and then unblock the account.

Steps to block accounts:

Sometimes due to various reasons, the administrator may need to block an account from sending out emails or from receiving emails. The administrator can block the account from the Mail Accounts section or from the Troubleshoot section. 

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Blocked accounts.
  3. Select 'Block New account' and provide the email address for which you want to block. 
  4. Both Incoming and Outgoing will be disabled for the selected account.

Your accounts could get blocked because of a large number of emails being sent within a short span or a large number of recipients per emails. You can prevent this by using Zoho ZeptoMail. It is specifically designed and optimized to send transactional emails to your customers.

Retry Mails

When the emails are sent from your account, in case the recipient server does not accept the emails due to temporary errors, such emails will be moved to Retry queues. The emails will not be bounced back to senders for temporary errors (451.x.x). The mails sent from the domain to outside mail servers may sometimes be bounced due to some temporary errors in the recipient servers. Such emails will not be bounced to senders but will queue up in the Retry Mail list. The sender will receive an email with the reason, after 4 hours. 

"Message sending has temporarily failed and would be tried for another x days. Message will be permanently failed if all the attempts are unsuccessful."

The emails will be automatically tried at a predefined interval automatically.

In the Retry Mails page, the administrator can view the emails in the retry queue, validate the headers and also remove the retries if required. The list will have the information of the sender, recipient, Last retry time, Reason for delivery delay and also header information. The Administrator can manually retry sending by selecting the messages and using the Retry option.

The option is useful when emails to a particular valid domain, get bounced due to a temporary server issue at the recipient end. In such a case, the administrator can select all the emails addressed to that domain and Select Retry Sending, which would avoid emails bounced back to the senders.

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Retry Mail.
  3. Select the list of emails in the retry queue and retry/delete the entries. 

Users without mailbox

When you create users, if the email hosting was in disabled state or if you did not choose the option to create mail accounts for the user, the user will not have an email account in Zoho but will be able to log in. The user will see a message on the screen to request the admin for a mailbox. The administrator can create mail accounts for such users from this section. 

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Users without Mailbox.
  3. The accounts that do not have any mail account will be listed in the section.
  4. You can select multiple users from the list and select 'Create Mail Account' link from the top or just create an account for a single user.

Suspicious Login Report

You can view a list of all the suspicious login attempts that have occurred from your Control Panel. 

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Suspicious Login.
  3. A list of all the suspicious login attempts with Time, Location, Source and IP address is displayed.

You can narrow down the list by selecting a Date range for your search using the From and To drop downs. All suspicious login attempts within that date range will be listed. Using the Filter by option, you can also filter the list further based on Email Address or IP Address.

If there are multiple suspicious logins for a single user's account, the account will be blocked. To unblock the Incoming and Outgoing status, the account's password has to be changed. After changing the password, follow these steps to unblock the account.

Note:

If the account is blocked due to suspicious activity, only the Outgoing, IMAP and POP access will be blocked. Email Incoming will not be blocked.

Email Recovery

The email recovery option lets you recover emails that have previously been deleted by users from their respective email accounts. This feature is especially useful in cases where an employee has left the company, and the emails have been deleted by them, but they need to be viewed for some reasons by the org admin. The admin can choose to recover all the deleted emails for a selected employee, in the specified period. Follow the steps below to recover the required emails:

  1. Login to the Zoho Mail Control Panel
  2. Go to the Troubleshoot section, and select Email Recovery.
  3. Click the Recover deleted emails option.
    ​​
  4. In the Duration option, select the time period for which you'd like to recover the deleted emails.
  5. Select whether the emails should be recovered to the folder(s) in which they were previously present or to a new folder from the Recover to option.
  6. Pick the users for whom you'd like to recover emails from the user list, and click Recover.

Email recovery is applicable to both the received and sent emails. ​The email recoveries that you have requested will be displayed in the Email Recovery view. The status of completion, the size of recovered emails and other such details can be viewed here.

Sours: https://www.zoho.com/mail/help/adminconsole/old/troubleshooting.html

Email account export/backup, recovery and retry emails

The Zoho Mail Admin Console provide options to export or backup users' emails, recover any deleted emails and also retry sending of emails that have failed delivery. These options are available in the Security & Compliance menu in the Admin Console.

Email Export

The super administrators or administrators can export the email accounts of their organization users either to comply with backup policies or to backup an account before an employee leaves the organization. In certain cases, if the mail account's storage gets utilized, the admins can backup emails from that account based on a specific period of time before deleting older emails to free up space in that account. 

The Email Account export can be done for entire accounts or based on a specific period of time. The exported emails will be available in ZIP format in the Admin Console for a period of 30 days from the day of export.   

Export email accounts - Administrators:

The entire account is generally exported when an employee leaves the organization, and if the administrator has to backup the account before deleting the account or clearing the emails. This backup exports and provides the emails in EML format compressed in ZIP files. The exported ZIP files will have the exact folder structure that was available in the user account. 

Only the emails that are available in that account at the time of export will be exported. The emails in the Spam/ Trash will not be included in the backup. 

Ensure that you download the ZIP files from the Admin Console, before deleting the account. Once the account is deleted, the exported ZIP files of the deleted account will also be cleared and will not be available for download. 

  1. Login to the Zoho Mail Admin Console.
  2. Go to the Mail Settings menu, and select E​xport Mail Account .
  3. Click Schedule New Export. (This button will not be displayed if you have already scheduled any exports for your org members).
  4. Click Select Users and choose the user(s) whose emails you'd like to export, and click Proceed. You can choose to export the date of a single user or multiple users here.
  5. Now, select if you want to export the entire account, or emails that fall in a specific time period.
    1. Select Entire Account from the 'Export mails from' option if you want all of the user's emails to be exported.
    2. Select Specific Period, and enter the time period for period-based export. All the emails that were sent or received during this time period will be exported as a ZIP file.
  6. Select the Use Encryption checkbox if you'd like to password-protect the ZIP file containing the exported emails, and enter the password for the file. This is an optional step and you can leave this checkbox unselected if you do not want password protection for your files.
  7. Now, click Export as ZIP.
  8. Once you add the export, you will be taken to a listing where all the scheduled exports will be listed. You can check the status of any export here.
  9. Once the export process is completed, you will see a download link in the Status. 
  10. Click the download link to view the list of Zip files available for download for each account.
  11. An email notification will also be sent to the admin and the user, with the links to download the available files.
  12. The exported zip files will be available only for 30 days from the date of export. 

Folder specific export - User Backup:

Users can log in to their own accounts at mail.zoho.com to export emails in a particular folder or a set of folders. The options to export the emails in their account are available under the Import/ Export section in the Settings. However, the administrator can restrict the email export by specific users using the Access Restrictions section of Email Policy. 

Backup via Email Forwarding

You can use Incoming Email Forwarding and Outgoing Email Forwarding to save a copy of the email that arrives to the account and the emails that are sent from the account. You need to create two user accounts in your organization exclusively for this purpose. Ex: [email protected] and [email protected] 

You can forward all incoming emails to the backup.in account by configuring Email Forwarding from the Admin Console. 

The outgoing forward is mainly based on the outgoing forward policy. You can create an outgoing forward policy and configure [email protected] as the account to be used to maintain a copy of outbound emails. Then you need to apply the policy to the users, for whom you want to have a backup of the outbound emails. Refer here for detailed information about Email Policy. 

When you configure multiple accounts to be forwarded to the single accounts, make sure that the 'Backup' accounts have sufficient storage to handle the volume of emails. 

Email Recovery

The email recovery option lets you recover emails that have previously been deleted by users from their respective email accounts. This feature is especially useful in cases where an employee has left the company, and the emails have been deleted by them, but they need to be viewed for some reasons by the org admin. The admin can choose to recover all the deleted emails for a selected employee, in the specified period. Follow the steps below to recover the required emails:

  1. Login to the Zoho Mail Admin Console.
  2. Go to the Security & Compliance menu, and select Deleted Email Recovery.
  3. Click Add Recovery
  4. Click Select Users and choose the single or multiple users whose emails you'd like to recover.
  5. In the Select recovery duration dropdown, choose the time period within which emails need to be recovered from the specified accounts.
  6. In the Recovery destination folder option, 
    1. Select Same folder if the emails need to be recovered to the folder(s) in which they were previously present.
    2. Select New folder if they need to be recovered to a new folder, and enter a name for this folder.
  7. Select the Recover deleted spam folder emails also checkbox if you want spam emails that were received in the specified duration to be recovered too.
  8. Now, click Add Recovery.
  9. Once you schedule the recovery, you will be taken to a listing where all the scheduled recoveries will be listed. You can check the status of any email recovery here.
  10. Click the Recover deleted emails option.

Email recovery is applicable to both the received and sent emails. The status of completion, the size of recovered emails and other such details can be viewed in the email recovery listing. You can also use the Filter option provided to view email recoveries based on the completion status.

Retry Mails

When emails are sent from your account, in case the recipient server does not accept the emails due to temporary errors, such emails will be moved to Retry queues. The emails will not be bounced back to senders for temporary errors (451.x.x). The mails sent from the domain to external mail servers may sometimes be bounced due to some temporary errors in the recipient servers. Such emails will not be bounced to senders but will queue up in the Retry Mail list. The sender will receive an email with the reason, after 4 hours. 

"Message sending has temporarily failed and would be tried for another x days. Message will be permanently failed if all the attempts are unsuccessful."

The emails will be automatically tried at a predefined interval automatically.

The administrator can view such emails in the retry queue, validate the headers and also remove the retries if required. The list will have the information of the sender, recipient, Last retry time, Reason for delivery delay and also header information. The administrator can manually retry sending by selecting the messages and using the Retry option.

The option is useful when emails to a particular valid domain get bounced due to a temporary server issue at the recipient end. In such a case, the administrator can select all the emails addressed to that domain and Select Retry Sending, which would avoid emails bounced back to the senders.

  1. Login to the Zoho Mail Admin Console.
  2. Go to the Mail Settings menu, and select Retry Emails .
  3. All the emails that are awaiting retry will be listed here, along with the recipient address, last retry time, pending retries, and the reason for failure.
  4. Click on any email in the listing to view the email's headers.
  5. Select the emails in the retry queue on which you'd like to perform an action.
  6. You can choose to either Send or Delete the emails. 
Sours: https://www.zoho.com/mail/help/adminconsole/email-backup.html
  1. Farberware replacement cords
  2. Good rtx cards
  3. Ford bronco rear
  4. R doom

Zoho Mail Usage Policy

Zoho Mail is mainly intended for personal and normal business email usage. It aids users to send emails within the organization and to their business or personal contacts for official or personal purposes.

Zoho Mail cannot be used for sending out bulk emails in the following categories:

  • Promotional emails
  • Mass emails  
  • Marketing emails  
  • Newsletters
  • Automated Emails
  • Transactional Emails

The emails sent via Zoho Mail should comply with the Anti Spam policy.

Unusual Activity:

In case the system detects unusual activity in your account, to protect your account from being compromised/ misused, there are some automated actions on your account. These are in place to prevent abuse and to control any potential spam/ fraudulent phishing activities from being done using your account by Spammers or other Illegal Hackers. 

Based on the type of activity detected in the account, our system temporarily restricts email outgoing or email incoming or certain actions in your account. You will be able to access your account and also view emails from your account. 

Unusual email activity includes the following, but is not limited to the below items:

  • Sending a large number of undeliverable emails (Bounce emails)
  • Sending a large number of emails within a short span of time
  • Sending to a large number of recipients per email
  • Sending an unusually large size of Outgoing emails in a single day
  • Sending emails to an unusually large number of recipients on a single day
  • Multiple suspicious login attempts from different locations within a specific period of time. 

Zoho ZeptoMail  is specifically designed and optimized to send transactional emails to your customers.  

Troubleshoot:

Account Blocked:

Depending on the type of activity, the users will be allowed to send/ receive emails after some time. When the incoming email for an account is blocked due to one of the following reasons, a banner is displayed informing the user of the same. The user can unblock the account by following the instructions given in the link provided in the banner.

  • Incoming blocked
  • Mailbox disabled
  • Mailbox size limit exceeded

When the outgoing for an account is blocked, a similar banner is displayed informing the user of the blocking. The account unblocking procedure can be initiated from the link given in the banner.

In most cases, the user can unblock the account after an hour or two using this link . In case the user is an organization user, the admin will be able to unblock his account from the Control Panel. However, in cases where the user activity is highly suspicious, even the administrator will not be able to unblock the account. Refer here for instructions.

Account Blocked due to Suspicious Activity:

If there are multiple suspicious logins for your personal Zoho account, it will be blocked to ensure security. To unblock the account, the account's password has to be changed. The user can unblock the account using this link . Once directed to the UnblockMe page, change the account password and then proceed with unblocking your account.

If you are a personal account user, you can unblock your account by following the above steps. If your account is part of an organization, follow the steps mentioned in this help page. 

​Manage Storage:

In case the accounts used storage has exceeded the allowed storage, the account gets blocked preventing the user from sending/ receiving further emails. The POP account will also be restricted from retrieving/ sending further emails. The user has multiple options to manage storage and access the account again. Refer here for detailed information.

You can view the storage details of your account from the User Profile section.

If none of the above steps worked out and if your account is still blocked from sending emails, you can reach out to support(at) zohomail (dot)com for further assistance. 

Frequently Asked Questions

How many emails can I send in a day?

The number of emails you can send is dynamic. It is determined based on each user's reputation. To keep your reputation at a good standard,

  1. Try not to send bulk emails. To send marketing emails or newsletters try Zoho Campaigns, a service dedicated for these purposes.
  2. If you are sending automated transactional emails like OTPs or user account activation, you can try ZeptoMail, transactional email service from Zoho. 
  3. Try not to send irrelevant emails to recipients. The more a recipient marks your email as spam, the more your reputation reduces. This will affect the number of emails you can send.
  4. Configure SPF to increase your email authenticity.

What is email sender reputation?

In order to keep the reputation of an IP address at a good standard, it is a scoring method used by Email Service Providers (ESPs). Sender reputation will be based on,

  1. Quality of emails sent.
  2. Frequency of emails.
  3. Recipient interaction.
  4. The number of bounces your emails receive.
  5. Emails sent by you marked as spam if any.

Sender reputation is responsible and is influential in determining where your emails end up.

How many recipients can I add to an email?

The number of recipients you can add to an email is dynamic. To keep sender reputation good,

  1. Send emails to legitimate recipients. Bounces affect your reputation.
  2. Do not send unsolicited spam emails to your recipients. The more your email gets marks as spam, the more you risk your reputation.
  3. Have a clean and organized mailing list.

Do I get to send more emails if I upgrade to a paid subscription?

We at Zoho Mail are conscious of maintaining our IP reputation. Even when you move to a paid subscription, the limit is dynamic and is dependent on sender reputation.

Why are my emails getting marked as spam/junk by my recipient?

An email gets marked as spam or junk based on the sender's reputation. To increase your trust,

  1. Configure SPF, DKIM, and DMARC for your domain.
  2. Maintain your sender reputation by sending relevant emails to your recipients.

Why is outbound email filtering necessary?

Outbound spam filtering is a proactive measure to prevent blacklisting and keep our IP reputation high. 

When an email IP address gets enough spam complaints against it,

  1. It will be reported to a company that maintains a blacklist database. 
  2. Email service providers who subscribe to that database will then mark any incoming email from that domain address as spam or reject it at the server.
  3. After too many spam complaints on emails from our IP addresses, any email sent from our IP address has the chance of getting delivered automatically to the spam folders, regardless of the domain.

To prevent the aforementioned scenario from happening, we felt its important to process outgoing emails despite Email Service Providers (ESPs) reviewing all incoming emails, to protect the deliverability of our IP and our customers.

What do I do if my account gets blocked?

Depending on the type of activity, your account will get unblocked after some time. If not write an email to [email protected] or give us a call.

Sours: https://www.zoho.com/mail/help/usage-policy.html
How to unblock zohomail account

.

Zoho mail unblock

.

Zoho is a Great Google Alternative!

.

You will also be interested:

.



529 530 531 532 533