Mr. Rooter Plumbing
Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.
Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.
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They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.
Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.
Ridiculous, when they can see my 83 yr old husband in bed. I left word and the girl told me she sent owner email to see if he would do something. After 4 calls and no return call, I'm writing this review. TERRIBLE CUSTOMER SERVICE!! Being on a fixed income only, $175 was a lot of money to have to then pay someone else to actually fix the problem.
If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.
My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. After sending the snake down 45ft the technician told us our main line was broken outside the house and that he had to "call his manager". We later found out from another professional plumber that 45ft wouldn't have even been enough snake to reach the outside line. The technician came back in and advised us that his Manager could send another crew to our house the next day to run a camera and evaluate our broken line from another $400.
I advised the technician that we weren't comfortable with that considering that we were not having any other signs of a broke pipe. I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. The technician told us he would give us the number once he packed up. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He put our toilet back on but left a piece of the toilet in our bathtub, completely foregoing to install it under the toilet. The technician advised us that he would be back with his supervisor's phone number. He NEVER RETURNED, got in his truck and left.
No formal bill was given to us, no statement of what services were performed. We don't even know his name. I have photo evidence of all the damages including damaged to our floor and woodwork. This was the WORST EXPERIENCE I have ever encountered with a "professional" company. I felt completely taken a advantage of, it felt as if the technician knew we were desperate with a sick child and he saw a opportunity to exploit the situation. We are assuming the company will try to bill us for this botched experience. PLEASE DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY. If anyone is interested in seeing the photos please email me at **.
I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. Recently I had a problem with a toilet at my commercial property. They came out quickly and diagnosed and fixed the problem and gave a 30 day warranty at over $380.00. They had to come out again within the 30 days and snake the toilet again. I called for a third time 33 days later because the same problem was occurring. They came out and diagnosed the problem differently and wanted to charge $500.00 for snaking the drains a third time. Not only did they not diagnose the problem correctly the first time I find the price for the new diagnosis exorbitant, especially during these pandemic times. I will not be using them in the future. They could have just came out and fixed the problem.
We purchased new fixtures for the tub and shower in our master bath. I called today to schedule an appointment. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Ken did a nice job in installing our new fixtures, including advising me in advance of the installation cost and any potential issues with replacing the old fixtures. The work was done well and the work area was clean. All is in working order. This is how service ought to be!
I paid premium price 15,000 to get lies and total disrespect for my house. Complete filthy job and wasn’t even able to tape the plastic correct to prevent the dust from infiltrating upon my entire home.
I called Rooter to install for me a Reverse Osmosis water filter for my home. For this simple installation they wanted to charge me $750. They said this was 'industry standard'. I thought this sounded fishy so I declined. I then received an estimate from another plumbing company and they only charged me $185 and it took the plumber 15 minutes to install it. Do not trust these people to give you a fair price.
I had a service call. 2 guys came. They were too focused on giving me an estimate for a 30k repair job that they forgot about the what they came for. They charged me 630 the 1st day. Later that night we had problems in the same are. They wouldn't come the same day. They came the next day and charged me another 220. A month later we are still having the same problem. Very dishonest people and only after your money. DO NOT CALL THEM.
Mr. Rooter Plumbing - Columbus - Online Reviews From Across the Web
DAVID A., Will H.
TANNER B., JIMMY C., DIG J., KODY M., JAKE R.
CHRIS B., Aaron H.
Will H., MIKE S.
Dustin D., JASON R., Billy W.
COREY J., CONNOR W.
Mr. Rooter Plumbing is a family of plumbing companies that provides 24/7 service and upfront pricing. In this article, the This Old House Reviews Team reveals what customers think of Mr. Rooter and reviews the company’s services, cost, availability, and more. Customers can get started on getting a quote on the company’s website.
Background and Availability
Founded in 1970, Mr. Rooter Plumbing is a family of independently owned and operated plumbing companies in the U.S. and Canada. Mr. Rooter is available in 46 states, including all but Hawaii, Maine, North Dakota, and Vermont. The company employs licensed and insured service professionals and offers upfront pricing with no overtime charges. Mr. Rooter Plumbing’s customer service team is available 24/7, and the company offers emergency services around-the-clock, providing quick services for time-sensitive repairs that customers can’t afford to wait to have fixed.
Pros & Cons of Mr. Rooter Plumbing
|Is available 24/7||Not available in Maine, Hawaii, Vermont, or North Dakota|
|Provides emergency plumbing services|
|Doesn’t have overtime charges|
Mr. Rooter Plumbing Services
Mr. Rooter Plumbing offers a variety of plumbing services for homeowners and commercial clients. With its plumbing services, Mr. Rooter guarantees all workmanship. Below, we’ve provided a list of the company’s services for residential and commercial customers.
From emergency plumbing services to addressing frozen pipes, here are a few residential and commercial services performed by the company:
- Plumbing diagnosis and inspection
- Plumbing system maintenance
- Sewer system backups
- Water heater installation
- Water heater repair and replacement
- Leak detection
- Clogged drains
- Hydro Scrub jetting
- Plumbing repairs
- Plumbing video camera inspection
- Sump pumps
- Water line repairs
- Well pump service
- Drain cleaning
- Plumbing replacement and installations
- Sewer line repair and replacements
- Trenchless sewer line repair
- Water line replacement and installations
- Well pump installation and replacement
Regarding commercial services, Mr. Rooter Plumbing can serve all sizes and types of locations, including:
- Restaurants and bars
- Hotels and resorts
- Business offices
- Health clinics and hospitals
- Assisted living and nursing homes
- Sports arenas
- Malls and shopping centers
- Food retailers and grocery stores
- Convenience stores and gas stations
- Schools, colleges, and universities
- Public buildings and airports
- Plants that process food
Mr. Rooter also provides emergency plumbing services. This is important, as some plumbing issues need to be addressed immediately in order to prevent larger problems in your home.
Mr. Rooter provides an Advantage Plan membership that includes these benefits:
- Priority scheduling—Advantage Plan members are given priority when emergency service is needed.
- Preferential pricing—Members receive special discounts.
- Periodic specials—Advantage Plan clients receive an updated record of every plumbing visit that lists every issue or repair the company has completed.
- Transferable agreement—Advantage Plans are transferable to new homeowners.
How Much Does Mr. Rooter Plumbing Charge?
Because the scope of repairs can vary based on several factors, Mr. Rooter will need to inspect the plumbing issue before giving a quote. The company provides upfront pricing after the initial appointment to evaluate the problem.
Mr. Rooter’s plumbing estimate appointments involve a thorough diagnosis, so the quote given to the homeowner remains the same from the start of service to the completion of the project. The company doesn’t charge homeowners for overtime work, so customers don’t have to worry about unexpected fees based on the time it takes to complete the fixes.
Mr. Rooter Plumbing offers 24/7 customer service. When you call the company, a customer service representative will book an appointment time that works well for you and one of its service professionals.
Mr. Rooter is currently taking a variety of preventive measures to limit the spread and impact of COVID-19, such as:
- Washing hands with soap for at least 20 seconds
- Using an alcohol-based hand sanitizer when water and soap are not available
- Keeping the recommended six feet from customers
- Cleaning frequently touched surfaces
- Covering cough or sneeze with a tissue, then throwing tissue in the trash
- Staying home when sick
Mr. Rooter Reviews
Because Mr. Rooter’s plumbing companies are independently owned and operated businesses, some third-party review websites have different webpages for the company’s businesses. The This Old House Reviews Team researched Mr. Rooter Plumbing of Wake County in North Carolina and found that the company has generally received great reviews.
Here’s a sampling of positive and negative Mr. Rooter reviews:
“I had an emergency, and I didn’t know who to call. I found out [Mr. Rooter] was open after hours. [From the] office staff to the technicians, [the company] was extremely helpful! My technician was very knowledgeable.” — Kali C. via Yelp on November 15, 2019
“[My technician] was extremely polite and knowledgeable. He put in a lot of time to find the right part, and [the company] held to the agreed-upon price for the job. [The technician] and his assistant both wore high-end face masks.” — Don B. via HomeAdvisor on July 9, 2020
“The technician was not sure of the job and his work either...[The service was] overpriced, and I will never hire a plumber [again] with [his] attitude and [lack of] professionalism.” — Anonymous via Home Advisor on May 6, 2017
“I called twice waiting on the company to respond. I was told I’d be called. I was never called, and my water heater sits leaking as I wait for [the company’s response]. Customer service was not good! It’s been 12 hours and still no reply.” — Heather H. via Yelp on January 4, 2020
Mr. Rooter Plumbing is a reputable plumbing franchise that offers upfront pricing, emergency services, and no overtime charges. Because each of its businesses is independently owned and operated, we recommend that prospective customers research third-party reviews in their specific location. While inspections are required before the company provides quotes, you can get started on receiving an estimate by visiting Mr. Rooter Plumbing’s website:
- Company name: Mr. Rooter Plumbing
- Company type: Private
- President: Doyle James
- Years in business:50
- Website: https://www.mrrooter.com/
Frequently Asked Questions About Mr. Rooter
Who owns Mr. Rooter?
Mr. Rooter is owned by Neighborly, Inc., a company that owns 27 home service brands, such as Aireserv, Glass Doctor, Molly Maid, and Mr. Electric, and over 4,300 franchises.
What does Mr. Rooter do?
Mr. Rooter is a plumbing company that offers a variety of residential and commercial services, including drain cleaning services, plumbing system maintenance, and water line repairs.
Is Mr. Rooter a franchise?
Yes. Mr. Rooter is a family of independently owned and operated plumbing companies.
To share feedback or ask a question about this article, send a note to our Reviews Team at [email protected].
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