Mr rooter reviews

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Mr. Rooter Plumbing

Rated with 1 star
Jeff of Palm Beach Gardens, FL Verified Reviewer
Original review: Dec. 21, 2020

Kept telling me they would be coming in an hour and went through most of the day calling every hour and no show. Their sales manager is useless and not trustworthy. Find someone else to help. The dispatcher has no experience at her job.

Rated with 1 star
Teressa of Irving, TX Verified Reviewer Verified Buyer
Original review: Dec. 1, 2020

Called Mr. Rooter for backed-up bathroom sink. Plumber arrived, said we had galvanized steel pipes, old, and he would not use the auger to clear drain. Needed a smaller one which he does not carry on truck anymore. Suggested 1700.00 worth of work to get my drain unclogged. We declined. Purchased 65.00 dollar bottle of drain cleaner and paid 185.00 for visit... A total of 245.00 and my drain is still clogged. Husband called and expressed our discontent and was told they would not refund our money but would send someone else out for another 185.00. We declined. I would not recommend this company to my worst enemy.

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Rated with 1 star
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cathy of Braintree, MA Verified Reviewer Verified Buyer
Original review: Nov. 10, 2020

They do not give an itemized bill. They overcharge about 75% more for the parts and labor than they actually cost. I believe because of the neighborhood I live in they think that overcharging is alright.

Rated with 1 star
Brenda of Ringgold, GA Verified Reviewer
Original review: Sept. 16, 2020

Felt like I was ripped off. When you call and get their recording, it lists all of the things you can expect. I got none of that except for the smile. The guy used auger and unstopped it. My husband is actually under hospice care and I accidentally dropped the lid from his urinal and flushed before I knew it. I told him that. He did get it unstopped and it flushed twice. Charged $175.00. Next day, it was stopped up again. Guy told me that if what he did didn't work, I would need new toilet and cost of all would be $650.00. I called someone else and he took toilet outside and got lid out. I have called several times to question bill and see if there would be any kind of discount since it wasn't fixed. They do offer a Sr discount, but you have to ask for it.

Ridiculous, when they can see my 83 yr old husband in bed. I left word and the girl told me she sent owner email to see if he would do something. After 4 calls and no return call, I'm writing this review. TERRIBLE CUSTOMER SERVICE!! Being on a fixed income only, $175 was a lot of money to have to then pay someone else to actually fix the problem.

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Rated with 1 star
Katie of Middle River, MD Verified Reviewer
Original review: Aug. 20, 2020

If you are desperate to have a plumbing emergency fixed please DO NOT CALL THIS COMPANY. We called this company hoping they could come out quickly to inspect a clogged bathroom drain on (8/19/20). The technician never even told us his name. He immediately diagnosed the problem as a clogged sewer line without even inspecting our toilet or pipes. He told us it would be $579 to snake our line and that he would have no problem clearing the line, again without even visually evaluating the plumbing. The technician proceeded to set up all his equipment in my residence without the use of protective gear or tarps, he even joked to my husband "how dirty and covered in sewage" the equipment was.

My 5 year old son had also had a surgical procedure done the same day so we were obviously concerned about the germs and bacteria being brought into our home and sat on the floor without a tarp or covering, the technician said they follow a rigorous clean up procedure once they are finished. After sending the snake down 45ft the technician told us our main line was broken outside the house and that he had to "call his manager". We later found out from another professional plumber that 45ft wouldn't have even been enough snake to reach the outside line. The technician came back in and advised us that his Manager could send another crew to our house the next day to run a camera and evaluate our broken line from another $400.

I advised the technician that we weren't comfortable with that considering that we were not having any other signs of a broke pipe. I also asked for the technician's supervisor's phone number so we could speak to him about the price to partially snake our line since the technician guaranteed he would be able to unclog it and did not. The technician told us he would give us the number once he packed up. He proceeded to pack up his gear, performed no cleaning, left our bathroom and hallway completely covered in sewage. He put our toilet back on but left a piece of the toilet in our bathtub, completely foregoing to install it under the toilet. The technician advised us that he would be back with his supervisor's phone number. He NEVER RETURNED, got in his truck and left.

No formal bill was given to us, no statement of what services were performed. We don't even know his name. I have photo evidence of all the damages including damaged to our floor and woodwork. This was the WORST EXPERIENCE I have ever encountered with a "professional" company. I felt completely taken a advantage of, it felt as if the technician knew we were desperate with a sick child and he saw a opportunity to exploit the situation. We are assuming the company will try to bill us for this botched experience. PLEASE DO YOURSELF A FAVOR, DO NOT USE THIS COMPANY. If anyone is interested in seeing the photos please email me at **.

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Rated with 1 star
Eric of Ventnor City, NJ Verified Reviewer
Original review: July 15, 2020

I have been a preferred customer of Mr. Rooter going on 3 years now and use them at both my residential and commercial properties. Recently I had a problem with a toilet at my commercial property. They came out quickly and diagnosed and fixed the problem and gave a 30 day warranty at over $380.00. They had to come out again within the 30 days and snake the toilet again. I called for a third time 33 days later because the same problem was occurring. They came out and diagnosed the problem differently and wanted to charge $500.00 for snaking the drains a third time. Not only did they not diagnose the problem correctly the first time I find the price for the new diagnosis exorbitant, especially during these pandemic times. I will not be using them in the future. They could have just came out and fixed the problem.

Rated with 5 stars
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Gregory of Roswell, GA Verified Reviewer
Original review: May 13, 2020

We purchased new fixtures for the tub and shower in our master bath. I called today to schedule an appointment. I was able to get one scheduled for today, and the plumber arrived by noon (well within their indicated time window). Ken did a nice job in installing our new fixtures, including advising me in advance of the installation cost and any potential issues with replacing the old fixtures. The work was done well and the work area was clean. All is in working order. This is how service ought to be!

Rated with 1 star
Kim of Wheeling, WV Verified Reviewer
Original review: May 13, 2020

I paid premium price 15,000 to get lies and total disrespect for my house. Complete filthy job and wasn’t even able to tape the plastic correct to prevent the dust from infiltrating upon my entire home.

Rated with 1 star
Brett of Lakewood, OH Verified Reviewer
Original review: May 4, 2020

I called Rooter to install for me a Reverse Osmosis water filter for my home. For this simple installation they wanted to charge me $750. They said this was 'industry standard'. I thought this sounded fishy so I declined. I then received an estimate from another plumbing company and they only charged me $185 and it took the plumber 15 minutes to install it. Do not trust these people to give you a fair price.

Rated with 1 star
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David of Plano, TX Verified Reviewer
Original review: April 20, 2020

I had a service call. 2 guys came. They were too focused on giving me an estimate for a 30k repair job that they forgot about the what they came for. They charged me 630 the 1st day. Later that night we had problems in the same are. They wouldn't come the same day. They came the next day and charged me another 220. A month later we are still having the same problem. Very dishonest people and only after your money. DO NOT CALL THEM.

Sours: https://www.consumeraffairs.com/homeowners/mr_rooter_ny.html

Mr. Rooter Plumbing - Columbus - Online Reviews From Across the Web

Incredibly quick response from my initial call in for help (btw Customer service guy that answered the phone was helpful and great). Good comms on estimated time of arrival. Derrick Henderson showed up within the hour. Incredibly nice and genuine guy.....plus he is great technically. Kept me informed on progress and helped me understand the process. Truly a great experience. Jimmy Craig was very helpful also. Love their TV commercials but never had to use them until now. Impressed!
JIMMY C.
08/13/21
 
I became associated with Mr Rooter about 7 years ago when they were the only one that would answer my emergency distress call. I live in Lancaster and nobody in Lancaster would help me . It was on a Saturday afternoon and I called mr. Rooter and they were here within an hour. They are very professional very reasonable and very friendly. Will H explain to me exactly what I needed what he would do and how much it would cost. After the work was finished he showed me the parts and they were definitely bad. At this time he also gave me an estimate for a new toilet which I intend to have done within the next two to three months and I will request Will as my technician. Every one I've been associated with at mr. Rooter have been very very friendly and I will continue to do business with them.
DAVID A., Will H.
08/10/21
 
We had a bathroom leak that we couldn't locate but the representative location it quickly and had it fixed in no time
Will H.
07/19/21
 
I called Mr Rooter, for leaking water pipes on tub and my dishwasher. They called me to let me know his name and emailed me his picture. That was awesome. Knew his name and what he looked like. His name: is Mike Wigton. Mike checked out the problems. Fixed my dishwasher. He was awesome at his job. Very pleased. Would call again if I have another problem. Thanks
MITCH W.
07/09/21
 
I saw Rodney L while out walking with my dog. I had been trying to have a new toilet installed for months with limited response from other companies. He was very receptive and professional to a stranger approaching his truck. Walked me through how to schedule an appointment through the dispatcher and was available to come by the next day. Very knowledgeable and efficient. Offered follow up if needed. Will keep card on hand to use again when needed as well as pass on to friends.
RODNEY H.
06/19/21
 
I needed to fix some fix some plumbing fixtures in my house and decided to try mr rooter and see what a quote would cost. I filled out a online contact me card and not even 3 minutes later I got a call back. I explained my issues that needed fixed and they got me setup for someone to come onsite within a few days depending on my availability. The tech came onsite examined the issues and provided solutions to what would need done. I coordinated a time to do the work and have my property management come onsite to shut the water off. When the day arrived the tech was here when requested and he even reviewed my situation ahead of time ( it was about 3 weeks after the quote was given) to make sure he was familiarized with the project. The work he was quick and thorough. He even made sure the neighbors around me didn’t have issues when the work was done. I was very impressed by their work and would have them do work when needed again. I highly recommend giving these guys a call for your plumbing needs.
MITCH W.
06/17/21
 
Dustin was great and very knowledgeable. We purchased a new refrigerator and the old refrigerator was using a cooper water line for the ice/water dispenser. The delivery drivers wasn't able to install it. Therefore, in a panic I called Mr. Rooter and Dustin came out to help in a very quick manner. He explained everything, what he was going to do, and what I should look for if anything happens. He was great all the way around. Highly recommend.
DUSTIN V.
06/04/21
 
They are quick to respond and explain everything well. The work was done at the time of the estimate. They do good work but they are a little pricey.
Dustin D.
06/02/21
 
We were told we had a 'bellied line'. We had never heard of this, so we called several companies for second opinions and to compare quotes. Mr. Rooter best described the issue (showed us on camera). Josh did a great job explaining the scope of the work and we chose Mr. Rooter as a result of his professionalism and Mr. Rooter's guarantee. The company sent a technician named Will Huffman. I cant speak highly enough of how Will represented his brand. His professionalism, his workmanship and the care he took to protect the areas of our home that he came in contact with were recognized and appreciate! During the noisy parts of his work or doing the brief times the facilities were down, Will gave us plenty of notice to ensure we were prepared and comfortable. At the end of the project, the area was left impeccable! It was a costly repair, however the financing options were helpful. I am very satisfied with the work done on my home! I HIGHLY recommend this company. Thank you Will as result of your work, Mr. Rooter is my families Plumbing Company!!!
Will H.
06/01/21
 
Dustin was very professional and thorough! He made sure my husband and I both completely understood what the issue was and let us know what needed to be completed in order to fix the problem. This may sound crazy but he literally worked until he was able to make a clear decision as to where the clog was and where/hot the leaking occurred. Very nice man! I definitely will refer him for future issues or to family and friends that may need a plumber! Thanks a million for you professionalism!
Dustin D.
05/31/21
 
The service performed by Matt was exceptional. He is the ultimate in professional personnel and was knowledgeable about the work he performed.
MATT B.
05/19/21
 
Like many of you we had a plumbing emergency. Lowe's came to install our new fridge and broke the valve in the process pouring water all over my basement. They said they couldn't help and just left. Then we called 5 different plumbers, none of which could come out the same day. Then, Mr. Rooter said they could come out and they were here within the hour. Enter Dustin...Dustin took amazing care of us, he quickly fixed the problem and showed us the issue, and he did it all with an amazing attitude. Then, he offered to do Lowe's job for them since then didn't do the job. So he spent over an hour adjust our fridge, assembling it, moving it into the house, and installing it. THAT is ABOVE AND BEYOND SERVICE. We can't thank Mr. Rooter and Dustin enough. If they're smart, Mr. Rooter will have Dustin train all of their front line employees...Thanks Dustin!
Dustin D.
05/13/21
 
I called Mr. Rooter for helping remove and fix a seized gas pipe fixture attached to our old stove so that we could install a new one. We were lucky to have Rodney Lattimer, who was not only prompt driving out to Marysville where we live, but worked quickly and efficiently and was the best service worker that I've had the pleasure of doing business with. He was honest, personable, and professional, and we couldn't ask for anyone better to have come out to help us! I would absolutely recommend using Mr. Rooter and specifically requesting Rodney to come out.
RODNEY H.
05/10/21
 
no comment
RODNEY H.
05/04/21
 
They say we’re clean. You won’t even know we’ve been here. OMG what a lie. The dust and filth that was left for me to clean up was horrible. I was demanded to pay the last half of the $22,000 before they were totally finished. They did come back and finish. This was in February of 2020. A year later I had another drain clog beside where they did work. For $22,000 I should have not had any clogs for a long time. Ladies watch out for Jimmy he’s a big flirt. My newly chip and seal driveway is now a big mess. The outside clean out drain is in the middle of my flower bed and sets sideways. I would not recommend Mr Rooter to anyone. I feel I was taken advantage of.
TANNER B., JIMMY C., DIG J., KODY M., JAKE R.
04/24/21
 
This is the first part of a review that will be updated with more once the second job is completed. I live in an older house and had a toilet backup causing the sewer line to fail. I called late Saturday night and they showed up early Sunday morning ahead of the promised time. Chris was very courteous, took the time to explain the problem, completed the partial fix agreed upon and installed the new toilet which works like a charm. I look forward to working with Chris and team again when they come out to do the bigger job that starts tomorrow. Aaron was called out because of the bigger job I just mentioned. He had to deliver the bad news about the extended damage to the old pipes, the repairs needed which would also need to include bringing the plumbing up to the current code. Aaron was very detailed in his explanation, answered all the questions we had, and explained he would be overseeing the detailed work over the next week. Yes this is an expensive fix, but it had to be done. We were not pressured at any point and were given enough time to make the hard decisions. I look forward to working with Aaron over the next week as well. In the future should I ever need additional work I will be requesting Chris B and Aaron should it come to a larger job, I will contact Aaron.
CHRIS B., Aaron H.
04/11/21
 
I have used Mr Rooter in the past and again most recently. Although they can be a little pricey, the payoff is a 2-hour Appt window and same day service. Chad F was cordial and knowledgeable. He was persistent in unclogging a stubborn kitchen drain. He should be considered for a future promotion or raise.
CHAD F.
04/09/21
 
no comment
CHRIS B.
03/26/21
 
Rodney was excellent. He was on time and you can tell her loves what he does. Very informative, funny, yet professional. Got the roots out of our sewer line in no time. Thanks!
RODNEY H.
03/25/21
 
no comment
Will H.
03/22/21
 
Billy was extremely professional and helped walk us through the process and got an estimator on site to start the restoration process!
Billy W.
03/05/21
 
Will H****** did a great job. Very professional! Deserves a raise!
Will H.
02/25/21
 
Aaron at Mr. Rooter took the extra time that was necessary to map out my old, complicated underground main drain system, explained it completely, offered the most logical options for repair, and injected none of the 'fear factor' rhetoric (that many in service industries employ) into the discussion. An honest, straight-shooter tech.
Aaron H.
02/22/21
 
Justin H did a great job with the issue we had at the house. This is third time calling Mr. Rooter and every time they were very professional. Justin was the same way. Especially with the tight space he had to work with.
JUSTIN H.
02/13/21
 
Dustin V was very kind and let me know what needed to be done to fix my problem and how much it would cost me. Did not try to sugar coat price on repair work. Cleaned up after he was done. Will ask for him again when needed.
DUSTIN V.
02/08/21
 
Mathew was awesome! Professional and very easy to work with. He completed the job and gave me some tips too!
MATT B.
02/05/21
 
Joe did a wonderful job. Friendly, knowledgeable, and efficient. While we hope to not need him in the near future, I wouldn't hesitate to have him back in our home.
JOE M.
02/04/21
 
I was very pleased with how quick your company responded to my need for a plumber. Steve Mills came out and explained the problem and how much the fix would cost. Steve finished the job quickly and so me the parts that he had to replace. Mr Rooter - Columbus will now be my go to plumbing service and I would like to have Steve always be my plumber.
SARAH A.
02/01/21
 
Jason, Mike & this team did a great job replacing my hot water heater. They worked fast, cleaned up afterwards and made sure everything was in working order. Thanks!
JASON R.
01/29/21
 
So thankful for Mr Rooter! Called Mr Rooter on Sunday morning after calling another company that would not come out until 2 days later, Mr Rooter customer service was helpful. The crew came out right away same day and gave free estimate. They jetted the drains and showed us the camera. Gave us options of snake or jet and got us back up and running same day until we can have our outside repaired. Going with the jet option is better because it totally cleans the whole drain and you see the camera. We are having them repair our outside sewage pipes that are filled with roots and crushed terracotta in a couple days that we could see with the camera. Torrey H was professional and easy to talk to. He did a great job and was very thorough. We did not feel pressured to use the company or not. The estimator lives in town near us and was easy to work with and once we get our system fully fixed, we will leave reviews on that work.
TORREY H.
01/24/21
 
Billy did a great job replacing my sump pump. Works like a charm!
Billy W.
01/12/21
 
We had a clogged bathtub, Torrey didn’t stop trying he stayed over 2 hours and was able to get through and fix it! He was patient and friendly, he let us know the prices if it was easier and harder, he did great!
TORREY H.
01/12/21
 
I had a pretty bad clogged kitchen drain and Mr Rooter fixed it in no time. The workers name was Torrey. He was extremely nice and professional. He got the job done in no time. We couldn’t be more appreciative of his service at Mr Rooter! Wonderful worker, great service and great prices!
TORREY H.
01/07/21
 
no comment
TORREY H.
01/07/21
 
no comment
Will H., MIKE S.
01/02/21
 
Arrived fast, worked faster! Polite, clean, nice: Torrey is a shining example of what the term Professional should mean. 5 Stars!
TORREY H.
12/14/20
 
Mr. Rooter may charge more than other crews, but they came when we needed them and worked till completion. Anybody else we tried couldn't fit us in for two or more weeks. When your sewer lines are failing, two weeks is not ideal. Will and all the Mr. Rooter employees who worked with us were professional, skilled, affable, respectful, and very hard workers. We couldn't be more pleased to a.) have our sewer issue resolved, b.) have had such a good result, and c.) were fortunate enough to have Will assigned to our work project. Diagnosing and fixing sewer issues is a dirty, labor intensive job but I'm thankful we were able to get help without delay; our crisis happened just before Thanksgiving, of course. Will carefully explained each step and answered every question. He worked tirelessly and with the utmost care. He cleaned up the work site when he was finished. I appreciate every detail. Give him a raise!! :)
Will H.
12/04/20
 
no comment
CHAD F.
11/09/20
 
Billy did a very professional job for us. He took care of our problems. He also answered all our questions and worked continuously - no down time. Thank you.
Billy W.
11/06/20
 
This review is for Joe M. He did a great job ! He was dependable, great personality,always telling us what he's going to do,and he cleaned up everything. You sent the right man to our house for what we needed done. Thanks Joe ! :-)
JOE M.
10/20/20
 
Mr Rooter, specifically Connor W, responded promptly to sewer back up issues at my rental. They gave me a fair price, showed pictures, and arrived promptly at the time promised. They solved a big issue for me and ensured safety for tenants. Would definitely use them again, and I’m considering using their Mr. Electric arm of the company for any electrical issues I encounter due to the thoroughness of their work with my sewer issue. Gina Green Infinite Real Estate Holdings, LLC.
CONNOR W.
09/03/20
 
Mr Rooter, specifically Connor W, responded promptly to sewer back up issues at my rental. They gave me a fair price, showed pictures, and arrived promptly at the time promised. They solved a big issue for me and ensured safety for tenants. Would definitely use them again, and I’m considering using their Mr. Electric arm of the company for any electrical issues I encounter due to the thoroughness of their work with my sewer issue. Gina Green Infinite Real Estate Holdings, LLC.
CONNOR W.
09/03/20
 
Steve Dierzawski was quite courteous and professional. He was very knowledgeable and was voluntarily instrumental in getting an electrical problem related to my plumbing problem fixed. My house had no hot water, due to the gas having been shut off for safety reasons. This was because of damage to the gas meter on the side of the house. He took the initiative in encouraging his supervisors to get both plumbing and electrical repairs done on the same day and very quickly. The electrical grounding was done by Mr. Electric, another company owned by the owner of Mr. Rooter - Columbus. I would highly recommend both Steve Dierzawski and Mr. Rooter to anyone with plumbing needs.
STEVE D.
08/28/20
 
Grayson was very professional and helpful on the phone. She went above and beyond what you get today and checked back with me to make sure of my satisfaction. My field tech Mitch’s name was omitted from your internet site. Mitch came twice in a 4 day period. The second time was more in depth. He was very helpful, worked quick, and very courteous. He fixed the problem and had some suggestions to help us avoid future problems. Please give Mitch our 5 stars as his name is not listed!
GRAYCEN V.
08/13/20
 
We could not be happier with the service we received! From the beginning of the process to the end, Dustin V and his colleagues, were very helpful in explaining what would solve our plumbing problem. They were quick to remedy the problem and very professional when coming into our home. We plan to have them return for additional upgrades in the near future. As their slogan states..."They were there when we needed them"! Thank you
DUSTIN V.
08/04/20
 
I called he came out within the. He was very professional
CONNOR W.
07/30/20
 
I had an outdoor faucet that drained even with back pressure from the hose. They tried to replace it with a part that didn’t do that. Aris the supposed Supervisor kept telling me the part didn’t exist. B.S. So f’ n upset a “noob “ doesn’t get it.!
TORREY H.
07/28/20
 
no comment
Dustin D., JASON R., Billy W.
07/23/20
 
They were immediately responsive. The young man was very personable. The quote was WAY TOO HIGH for the simple job I needed done. Won't even consider them next time.
Will H.
07/18/20
 
Excellent, excellent service! The technicians were on time, professional & courteous. l highly recommend this company!!
COREY J., CONNOR W.
07/15/20
 
Sours: https://www.reviewbuzz.com/MrRooterPlumbing-Columbus
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Mr. Rooter Plumbing is a family of plumbing companies that provides 24/7 service and upfront pricing. In this article, the This Old House Reviews Team reveals what customers think of Mr. Rooter and reviews the company’s services, cost, availability, and more. Customers can get started on getting a quote on the company’s website.

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Background and Availability

Founded in 1970, Mr. Rooter Plumbing is a family of independently owned and operated plumbing companies in the U.S. and Canada. Mr. Rooter is available in 46 states, including all but Hawaii, Maine, North Dakota, and Vermont. The company employs licensed and insured service professionals and offers upfront pricing with no overtime charges. Mr. Rooter Plumbing’s customer service team is available 24/7, and the company offers emergency services around-the-clock, providing quick services for time-sensitive repairs that customers can’t afford to wait to have fixed.

Pros & Cons of Mr. Rooter Plumbing

ProsCons
Is available 24/7Not available in Maine, Hawaii, Vermont, or North Dakota
Provides emergency plumbing services
Doesn’t have overtime charges

Mr. Rooter Plumbing Services

Mr. Rooter Plumbing offers a variety of plumbing services for homeowners and commercial clients. With its plumbing services, Mr. Rooter guarantees all workmanship. Below, we’ve provided a list of the company’s services for residential and commercial customers.

From emergency plumbing services to addressing frozen pipes, here are a few residential and commercial services performed by the company:

  • Plumbing diagnosis and inspection
  • Plumbing system maintenance
  • Sewer system backups
  • Water heater installation
  • Water heater repair and replacement
  • Leak detection
  • Clogged drains
  • Hydro Scrub jetting
  • Plumbing repairs
  • Plumbing video camera inspection
  • Sump pumps
  • Water line repairs
  • Well pump service
  • Drain cleaning
  • Plumbing replacement and installations
  • Sewer line repair and replacements
  • Trenchless sewer line repair
  • Water line replacement and installations
  • Well pump installation and replacement

Regarding commercial services, Mr. Rooter Plumbing can serve all sizes and types of locations, including:

  • Restaurants and bars
  • Hotels and resorts
  • Business offices
  • Health clinics and hospitals
  • Assisted living and nursing homes
  • Sports arenas
  • Malls and shopping centers
  • Food retailers and grocery stores
  • Convenience stores and gas stations
  • Schools, colleges, and universities
  • Public buildings and airports
  • Plants that process food

Emergency Plumbing

Mr. Rooter also provides emergency plumbing services. This is important, as some plumbing issues need to be addressed immediately in order to prevent larger problems in your home.

Advantage Plan

Mr. Rooter provides an Advantage Plan membership that includes these benefits:

  • Priority scheduling—Advantage Plan members are given priority when emergency service is needed.
  • Preferential pricing—Members receive special discounts.
  • Periodic specials—Advantage Plan clients receive an updated record of every plumbing visit that lists every issue or repair the company has completed.
  • Transferable agreement—Advantage Plans are transferable to new homeowners.

How Much Does Mr. Rooter Plumbing Charge?

Because the scope of repairs can vary based on several factors, Mr. Rooter will need to inspect the plumbing issue before giving a quote. The company provides upfront pricing after the initial appointment to evaluate the problem.

Mr. Rooter’s plumbing estimate appointments involve a thorough diagnosis, so the quote given to the homeowner remains the same from the start of service to the completion of the project. The company doesn’t charge homeowners for overtime work, so customers don’t have to worry about unexpected fees based on the time it takes to complete the fixes.

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Customer Service

Mr. Rooter Plumbing offers 24/7 customer service. When you call the company, a customer service representative will book an appointment time that works well for you and one of its service professionals.

COVID-19 Updates

Mr. Rooter is currently taking a variety of preventive measures to limit the spread and impact of COVID-19, such as:

  • Washing hands with soap for at least 20 seconds
  • Using an alcohol-based hand sanitizer when water and soap are not available
  • Keeping the recommended six feet from customers
  • Cleaning frequently touched surfaces
  • Covering cough or sneeze with a tissue, then throwing tissue in the trash
  • Staying home when sick

Mr. Rooter Reviews

Because Mr. Rooter’s plumbing companies are independently owned and operated businesses, some third-party review websites have different webpages for the company’s businesses. The This Old House Reviews Team researched Mr. Rooter Plumbing of Wake County in North Carolina and found that the company has generally received great reviews.

Here’s a sampling of positive and negative Mr. Rooter reviews:

“I had an emergency, and I didn’t know who to call. I found out [Mr. Rooter] was open after hours. [From the] office staff to the technicians, [the company] was extremely helpful! My technician was very knowledgeable.” — Kali C. via Yelp on November 15, 2019

“[My technician] was extremely polite and knowledgeable. He put in a lot of time to find the right part, and [the company] held to the agreed-upon price for the job. [The technician] and his assistant both wore high-end face masks.” — Don B. via HomeAdvisor on July 9, 2020

“The technician was not sure of the job and his work either...[The service was] overpriced, and I will never hire a plumber [again] with [his] attitude and [lack of] professionalism.” — Anonymous via Home Advisor on May 6, 2017

“I called twice waiting on the company to respond. I was told I’d be called. I was never called, and my water heater sits leaking as I wait for [the company’s response]. Customer service was not good! It’s been 12 hours and still no reply.” — Heather H. via Yelp on January 4, 2020

Our Conclusion

Mr. Rooter Plumbing is a reputable plumbing franchise that offers upfront pricing, emergency services, and no overtime charges. Because each of its businesses is independently owned and operated, we recommend that prospective customers research third-party reviews in their specific location. While inspections are required before the company provides quotes, you can get started on receiving an estimate by visiting Mr. Rooter Plumbing’s website:

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Company Overview

  • Company name: Mr. Rooter Plumbing
  • Company type: Private
  • President: Doyle James
  • Years in business:50
  • Phone:855-982-2028
  • Website: https://www.mrrooter.com/

Frequently Asked Questions About Mr. Rooter

Who owns Mr. Rooter?

Mr. Rooter is owned by Neighborly, Inc., a company that owns 27 home service brands, such as Aireserv, Glass Doctor, Molly Maid, and Mr. Electric, and over 4,300 franchises.

What does Mr. Rooter do?

Mr. Rooter is a plumbing company that offers a variety of residential and commercial services, including drain cleaning services, plumbing system maintenance, and water line repairs.

Is Mr. Rooter a franchise?

Yes. Mr. Rooter is a family of independently owned and operated plumbing companies.

To share feedback or ask a question about this article, send a note to our Reviews Team at [email protected].

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